Terms & Conditions

1. STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION

1.1 – These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

2.1 – Payment is required on placing your order using our website. Payments are available using most major credit and debits cards processed through PayPal.

3. PASSING OF TITLE AND RISK

3.1 – The risk in the goods shall pass to you on delivery.
3.2 – All goods, delivered or not, remain our property until payment is received in full.

4. PRODUCTS

4.1 – We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.

5. PRICES

5.1 – Where applicable all prices are including VAT.

6. DELIVERY

6.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

6.2 – International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Vibragear will not be held responsible for any delay of delivery of the goods with international deliveries.

6.3 – Vibragear cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.

7. CLAIMS

7.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 4 weeks of delivery.

7.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

7.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

7.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 5 days from expected delivery.

7.5 – Vibragear requires any product to be returned in full before agreeing a refund or replacement. If Vibragear deem the product to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a replacement or refund. Please see our returns policy.

8. LIABILITY

8.1 – Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

8.2 – We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 7.

8.3 – We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

8.4 – Nothing in these terms and conditions shall affect the rights of a consumer.

9. REFUNDS

9.1 – We Reserve the right to rectify defective work by replacing a product and shall not be liable to refund.

9.2 – Vibragear will credit your PayPal account if we deem a refund should be made.

9.3 – If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

9.4 – If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

9.5 – All defective products must be returned to us before replacement, if the subject product is not available we will assume that it has been accepted and no replacement will be provided.

9.6 – Refunds will take 3 to 4 working days to complete once Vibragear have agreed to refund. This cannot be completed any faster.

9.7 – CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.

10. FORCE MAJEURE

10.1 – We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

11. MISCELLANEOUS

11.1 – The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law. Reviews placed through our Social Media channels may be used across the Vibragear marketing.

12. COMPLAINTS

12.1 – Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Vibragear deems it necessary, a replacement may be offered. Any complaints made after 48 hours are automatically void of any offer to replace will not be assessed.