Last updated 8 August 2026
We want returns to be clear and fair. This policy applies to orders placed through vibragear.com and does not limit your statutory consumer rights.
If you are a UK consumer, you will usually have 14 days from the day after receiving your order to tell us that you wish to cancel. You then have a further 14 days to send the goods back.
Email returns@vibragear.com with your name, order number and the item you wish to return. We will provide the correct return location for your order. Please do not send an item to an address on an old parcel because our fulfilment partners use several locations.
Items should be returned with their original labels and packaging where reasonably possible. You may inspect and try on an item as you would in a shop. We may reduce a refund if handling beyond this has reduced its value.
You are responsible for the direct return cost when you simply change your mind. We recommend retaining proof of postage.
The cancellation right does not apply to products made to your specifications or clearly personalised, such as an item made with a name, message or design supplied specifically by you.
A standard Vibragear product is not treated as personalised merely because it is printed or produced after you place the order.
Products must be as described, fit for purpose and of satisfactory quality. If an item is faulty, damaged in transit or different from what you ordered, email returns@vibragear.com as soon as reasonably possible.
Please include your order number, a description of the problem and clear photographs where practical. Photographs help us investigate quickly but will not be used to remove your legal rights. We will provide return instructions and cover reasonable return costs where the goods are faulty, damaged or incorrectly supplied.
Your remedies may include a refund, repair or replacement, depending on the circumstances and applicable law. There is no 48 hour deadline that removes your statutory rights.
For an eligible cancellation, we will refund the product price and the cost of our least expensive standard delivery option. Extra cost paid for an enhanced delivery method is not refundable unless required by law.
We will issue the refund within 14 days after receiving the goods or evidence that they have been returned, whichever is earlier. We may withhold a cancellation refund until the goods or evidence of return have been received.
Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to show the credit.
You are responsible for providing a complete and accurate delivery address. If an order is returned because the address supplied was incomplete or incorrect, we will contact you about the available options. Reasonable redelivery costs may apply unless the problem was caused by us.
If a parcel is returned because it was not collected or accepted, contact us promptly. We will explain whether redelivery or a refund is available and identify any reasonable costs that may be deducted where the law permits.
Email returns@vibragear.com. Please do not return anything until we have supplied the correct return instructions.
