Last updated 8 August 2026
Vibragear is the trading name used by the independent UK operator of vibragear.com. For privacy enquiries or to exercise your data protection rights, email hello@vibragear.com.
Depending on how you use the website, we may collect your name, billing and delivery details, email address, telephone number, account details, order history, product preferences, messages, returns information, device information, approximate location, Internet Protocol address, browser information, cookie identifiers and information about how you use the website.
We receive information directly from you when you order, create an account, submit a form, use live chat, contact us or request a return. We also receive technical and transaction information from the website, payment providers, fulfilment partners, delivery companies, analytics services and advertising services.
Where we rely on legitimate interests, we consider the effect on your rights and do not use that basis where your interests override ours.
Payments are handled by the payment provider selected at checkout, which may include PayPal and its card payment services. Vibragear does not receive or store your complete card number or security code. Payment providers process information under their own privacy terms.
We share only the information reasonably needed for a service with trusted recipients and service providers, which may include:
We do not sell your personal information.
Some service providers and fulfilment locations are outside the United Kingdom. Where personal information is transferred internationally, we use an applicable legal transfer mechanism or rely on a provider that supplies appropriate safeguards. You may contact us for more information about the safeguards relevant to your information.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, fraud prevention and legal, tax and accounting obligations. Order and transaction records are normally retained for up to 6 years after the relevant accounting period, unless a longer period is required for a dispute or legal obligation.
Account information may be retained while the account remains open. Support and returns correspondence is retained for a reasonable period after the matter is closed. Cookie duration depends on the cookie and is described through our consent tool where available.
Depending on the circumstances, UK data protection law may give you rights to request access, correction, deletion or restriction of your information, to object to certain processing, to receive information in a portable format and to withdraw consent. Withdrawing consent does not affect processing that was lawful before withdrawal.
Some rights are not absolute. For example, we may need to retain transaction information to meet tax or legal obligations. We will explain if an exemption applies.
To exercise a right, email hello@vibragear.com. We may need information to verify your identity and will normally respond within one month.
We use necessary cookies to operate the shop. With your consent, we may also use preference, analytics and advertising cookies. You can manage these choices through the cookie banner or the settings made available on the website. Read our Cookie Policy for more information.
We use reasonable organisational and technical measures intended to protect personal information. No internet service can guarantee absolute security. Please use a strong, unique password for your account and contact us if you believe your account or information has been compromised.
The shop is not directed at children and we do not knowingly collect personal information directly from children who cannot lawfully consent or contract without appropriate involvement from a parent or guardian.
Please contact us first at hello@vibragear.com so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk.
We may update this policy when our services, providers or legal obligations change. The latest version will always appear on this page with its update date.
