Privacy Policy
Vibragear respects the privacy of every individual that visits this site. Our policy on the collection and use of personal information is outlined below. Vibragear only collects and uses personal information for business purposes in order to administrate or otherwise carry out our obligations in relation to any service or product that Vibragear supply, anticipate and resolve problems in relation to any service or product that Vibragear supply, create and inform you of products or services that may better meet your needs.
Non-Personal Information
Vibragear may automatically collect non-personal information about you such as the type of Internet browser you use or the web site from which you linked to this site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site.
Vibragear may from time to time supply the owners or operators of third party web sites from which it is possible to link to our site with information relating to the number of users linking to our web site from such third party web site. You cannot be identified from this information.
Keeping our Records Accurate
Vibragear aims to keep any information held about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us.
Information Placed on Your Computer
Vibragear may store some information (similar to a ‘cookie’) on your computer when you use our site. This information facilitates the efficient use of our web site (please see Cookies Policy for further information).
GDPR Policy
General Data Protection Regulation (GDPR) Terms & Conditions
The new GDPR rules will apply from 25th May 2018 to replace the Data Protection Act 1998. We have updated our terms and conditions accordingly.
What does this mean for you, our customer?
- Your data cannot be used or shared without your explicit consent
- It should be easy for you to have your data removed from any Websites or lists; this process should be transparent and swift
- You must be given the option to unsubscribe from any lists you may have previously signed up to. This is known as The Right to be Forgotten.
What does this oblige us to do:
- We will never store your data for the purpose of marketing. We will not send you newsletters by email. All our newsletters will be made available on our Facebook page and you can choose whether or not to read them. We will NEVER share your data with any third parties.
- Any data we have from you (address/ email address/ telephone number) will have been gathered as part of the order process when you purchased an item from us. The order details are stored for an accounting purpose for a period of seven years. You have the right to ask for this information to be removed from our Website. You can contact us by email hello@vibragear.com and ask to have this information removed. Your order details will be permanently removed from our back office system within 48 hours of your request.
- We will not sign you on to our social media platform as a result of your custom. If you have ‘liked’ our social media platforms but no longer wish to keep in contact you are free to unsubscribe using your own social media account.
Our commitment to your security
All Vibragear staff have unique logins to the order system.
Any staff who leave TVibragear have their access rights terminated immediately. All passwords for all staff are then changed.
Passwords to all order systems are changed at least once every six months as standard.
- We never share your order information with third parties.
- We never store payment information.
- We will never cold call you
- We will never ask for bank details over the telephone
- We will never ask for passwords over the telephone
Any telephone transactions will be initiated by you, the customer, in the event that you do not wish to order over the Internet or have called up with a query, and then proceed with a telephone order.
The emails you receive from us are payment confirmations and order completion notifications. These emails NEVER contain links or Call to Action buttons. You will receive a further email inviting you to review your purchase. If you are suspicious of an email or telephone call, we strongly advise you to independently verify the information.
Data Breach Policy
If our Website is breached we are responsible for identifying the breach and reporting it within 72 hours. We have to assess the breach and its source. We must alter all logins immediately and rectify the breach swiftly.
If you are interested in finding out more about GDPR and your rights regarding personal information, navigate to ico.org.uk/for-the-public
Cookie Policy
Last updated: 23th February 2018
Vibragear (‘us’, ‘we’ or ‘our’) uses cookies on www.vibragear.com (the ‘Service’). By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies?
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or third-party to recognise you and make your next visit easier and the Service are useful to you.
Cookies can be ‘persistent’ or ‘session’ cookies.
How Vibragear uses cookies
When you use and access the Service, we may place a number of cookie files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service.
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Third-party cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.